Customer-friendly website created for mystery shopper company

16 August 2007

In an industry where customer focus and clarity of service is paramount, it was important for Shropshire-based mystery shopper company, Tern Consultancy, to provide their customers with a website which was easy to find and easy to use.

Heading into the website design market place, Tern Consultancy wanted to find an established local firm that had a track record of creating clean and professional websites; one search on Google and Currier Limited was chosen for the project.

In addition to the current content, Currier Limited were requested to integrate new areas of the website including a private staff and customer area, a section that demonstrated the company's software, a case study section and an area that highlighted the varied market sectors in which Tern Consultancy operate.

During the website development, Currier Limited also advised on content, sourcing appropriate imagery to illustrate the industry sector and recommending keywords and phrases which would assist the website's search engine optimisation.

Gary Edwards, Partner, Tern Consultancy: "Working with Currier Limited on our new website has been a pleasure from start to finish. Karen was always happy to take direction but equally adept at pointing out ways in which we could improve the site and provide better content. Her persistence in guiding us through this process has definitely paid off and we now have a great looking site with significantly improved search engine rankings within days of launching."

Visit the website: Tern Consultancy, video mystery shopping, written and telephone mystery shopping