Glossary

Improve communication with your customers by creating a glossary of definitions.

If you find that you use a lot of jargon, then a glossary of definitions will help your customers understand what you're talking about. By using plain English hopefully communication between your customers and your staff should improve! A glossary also acts a jargon busting resource for staff to use day-to-day.

View the glossary in action at: Smith Bellerby, utility cost management consultants